Dinettes & Stools / Kidz Room Furniture in Chantilly, VA Open now

Reviews about Dinettes & Stools / Kidz Room Furniture

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  April 30, 2020, by Diana Rothe-Smith
  I wish I had read the reviews before I purchased my daughter's bed. I was tricked by the location to my house, the seeming knowledge of Alan, the manager, and the quality of the bed. I purchased a great children's bed at a substantial price, the beginning of December. I was told four to six weeks. It is coming up on March and I still don't have the bed eleven weeks later. I would have been okay with a delay in the delivery, if anyone had bothered to keep up with me to tell me that there was a backorder. Instead, I started calling at the six week mark-- each time I call, no one remembers who I am (there are two people that work there- the owner and the manager) and I get a different explanation for the delay. I went in to cancel the order after eleven weeks of waiting, and I was rudely and aggressively told by the owner, Andrew, that no refunds are given and that I had to wait like everyone else. Then he walked away. I have been told that the bed manufacturer is unresponsive, that it has moved locations, that parts were missing causing the delay, that they would call the manufacturer owner to follow up with me, that it was definitely on the next shipment. Now that I read the reviews here and on yelp, I am right to doubt all of it. No attempt has been made to make me feel like I gave my money to anyone but a jerk. Now I don't know whether to wait another week for a bed that probably won't show or to contact my credit card and issue a fraud investigation. The part that sucks the most is the way the owner treated me directly to my face, in the store, in front of my toddler. I find it unreal to imagine that a small business, located next to a Kmart, who sells beds that range from $700 to $3000, can afford to give up on their customers. No discount was offered, no delivery charged waived, no phone call to track the shipment. After the owner left me standing there, the manager gave me a gift card toward a future purchase, after pregnant and holding my toddler, I started to cry in the store. (Does anyone really expect me to return??) The bed may be awesome, but so is a Little Tikes race car bed, that will cost you $1100 less.
• ★ ★ ★ ★ ★

  October 01, 2019, by Desiree Amirgholi
  I was initially worried about purchasing my daughters bed and dresser from Dinettes and Stools because of the bad review on Google. However, I have to say, I've had a 100% positive experience. I went in to look at the princess bed for my daughter and the owner was very nice, super knowledgeable and promised to get the bed within 3 weeks before my daughters 3rd birthday party. I went ahead and took the risk and I'm so happy I did. Not only did he take care of me, he was able to get me the dresser as well (which I ordered a couple weeks later) in time for the party and even personally came and installed everything. I'm very happy with my experience and as far as I can tell, their prices are competitive.